SW New Mexico News

Emergencies are unpredictable and require quick thinking and action. The New Mexico State University Police and Fire Departments aim to prepare individuals for making effective 911 calls in various situations.

It is essential to call 911 when witnessing a crime, such as a break-in or mugging, or if there is a fire, vehicle accident, or uncontrolled hazardous release. Emergencies also include scenarios where someone is injured, unconscious, experiencing distress symptoms like trouble breathing or severe pain, or posing a threat due to over-intoxication.

In the event of accidentally dialing 911, it is crucial not to hang up immediately. "Stay on the line and tell the operator what happened so he or she knows that there is no real emergency."

When contacting 911, be ready to answer questions about the nature of the emergency, your location, and who needs help. Despite the adrenaline rush during emergencies that may affect speech clarity, dispatch operators are trained to assist callers through these challenges.

Several guidelines should be followed during an emergency: find a phone—preferably a landline if available—and ensure safety by staying away from immediate danger before calling 911. It is important not to panic but rather focus on planning answers for the dispatcher.

Knowing your surroundings can aid in providing accurate information about the emergency's location. Additionally, understanding whether assistance from law enforcement, medical professionals, or firefighters is required will expedite response efforts.

Providing detailed yet concise descriptions of what occurred and offering personal information such as your name and address will assist dispatchers in delivering timely aid. It’s vital to listen carefully to dispatchers' instructions and remain on the line until they advise hanging up.

The NMSU Emergency Planning Committee emphasizes preparedness for handling emergencies effectively.